Refund and Return Policy for GrabNXT
Last Updated: [01.12.2024]
GrabNXT is a listing platform that connects vendors with users. We do not directly sell or ship any products. All transactions, purchases, and services are handled by the individual vendors listed on our platform. Therefore, any refund or return request should be directed to the respective vendor. Read – Shipping Policy
1. Refund Policy
GrabNXT offers refunds in specific cases, including:
- Technical Issues on the Website: If there are any issues with the GrabNXT website affecting your ability to use the platform, we will work to resolve these. If the issue cannot be resolved, a refund may be considered.
- Closure of GrabNXT: If GrabNXT decides to close or suspend operations, a full refund of any subscription or listing fees paid may be provided, depending on the circumstances.
2. Vendor-Specific Refunds and Returns
Since GrabNXT only acts as a listing platform, refunds, returns, and exchanges for products or services purchased via our vendors are governed by the policies of the respective vendors. We recommend contacting the vendor directly for any issues related to purchased products or services.
3. Process for Requesting a Refund
If you believe you are eligible for a refund, please contact our support team with the details of your transaction. We will review the issue and work with the vendor, if applicable, to process your request in a timely manner.
4. Non-Refundable Fees
Please note that some fees, including vendor subscription fees, listing fees, and advertising fees, may be non-refundable, unless the service is unavailable or there is a technical fault caused by the platform.
5. Policy Changes
GrabNXT reserves the right to update or modify this refund policy at any time. Any changes will be posted on this page with the updated date.